Software Application Load
- Install customer-supplied shrink-wrapped software.
- Installation shall not exceed fifteen (15) minutes.
Hard Drive Removal
Subcontractor will transfer user data and removing the Hard Drive. Customer will retain Hard Drive for 30 Days.
Recycling of PC/Hard Drive
PC & Hard Drive will be picked-up by Compu Cycle.
Inspection and Acceptance:
Upon Subcontractor’s notice that installation services for Desktops or Laptops have been completed, the Customer will subject the Desktops or Laptops installed to performance trials designed in accordance with Subcontractors responsibilities identified above. If the performance trials conducted by the Customer demonstrate that the installation services do not conform to Subcontractor responsibilities as defined in the SOW, Subcontractor will have thirty (30) days to correct the problem(s), at which time the Customer will have an additional fifteen (15) days to test the corrections.
The Customer will notify Subcontractor of any non-conformity between the installation services provided and installation requirements by providing Subcontractor with documentation of the nonconformity as soon as practicable. Subcontractor shall handle replacement of defective Desktops and Laptops. Subcontractor will make reasonable efforts to ensure that Customer’s End-Users can continue to use their original computers until the defective Desktop or laptop is replaced.
The Customer shall accept the installation services provided when the Customer’s End User signs off. If the Customer rejects the installation services, then Subcontractor, at no cost to Customer shall reinstall the Customer’s End-User’s original computer.
Hardware Logistics (if applicable)
For planning purpose only: Approximately 15,000 units (desktops/laptops/docking stations) purchased annually over a 5-year period.